Clients of Namaste India Tours are expected to call us on our mobile or home phones (numbers to be provided with your Confirmation) should they encounter any difficulty upon arrival in Delhi OR AT ANY TIME DURING OUR SERVICE.
We quote in rupees, only. You may pay cash in any currency at the rate of exchange current for the day that you make payment in Delhi. We accept credit cards IF the cost of your services is at least Rs 5,000. There is a 5% fee if you pay by Credit Card in Indian rupees and NO fee if you pay by Credit Card in your own currency. Payment must be made in full before departing Delhi with our car and driver. If you are departing on your trip directly from the airport, without coming in to Delhi, then you must pay with cash rupees only. (We do not accept Traveler's Checks.)
Car and driver hire always includes all fuel, border taxes, road tolls, parking fees and the driver's food and accommodation.
Any changes or cancellations within 72 hours of YOUR expected departure time from your home country must be communicated by phone. We cannot guarantee that we can receive, respond and act on any emails received within 72 hours of your departure.
A quote is not a guarantee of services. When you reply to a quote and request to make a reservation, we then send a Confirmation for Services with our complete contact information. When you acknowledge receipt of that Confirmation for Services, then we begin making arrangements per your quote above.
Communication prior to your arrival in India is done via email. Phone support is of course available after your arrival in India and throughout your trip.